Returns & Refunds policy
At DFNKY INDIA, we want you to love what you ordered! If for any reason you are not fully satisfied, we offer a 5-day return and exchange policy for all clothing purchases.
Cancellation & Return Period
You can cancel or return your order within 5 days from the date you received the goods.
How to Cancel/Return Your Order
To exercise your right to return or exchange, please inform us of your decision by sending a clear statement via email to dfnkyclothing@gmail.com.
Refund Process
Once we receive your returned goods, we will issue a refund within 7 days. Refunds will be processed using the same payment method used for the original order. You will not incur any fees for this refund.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
The item must be purchased within the last 5 days.
The item must be unused, in the original condition, and in its original packaging.
The item should have the original tags attached.
Non-Returnable Items
We do not accept returns or exchanges on:
Customized or personalized items.
Items that have been worn or washed.
Items that are not in resalable condition.
Returning Goods
You are responsible for the cost and risk of returning the items. Please send returns or exchanges to the following address:
DFNKY INDIA, Telangana
We recommend using a trackable mail service or purchasing shipping insurance, as we are not responsible for items lost or damaged in transit. Refunds will not be issued without receipt of the returned goods or proof of delivery.
Gifts
If your order was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be issued.
If the order was not marked as a gift or was shipped to the gift giver, the refund will be sent to the gift giver.
Contact Us
For any questions about our Returns and Refunds Policy, please contact us via email at dfnkyclothing@gmail.com.